I think many – if not most – artists/artisans struggle for ways to distinguish themselves – make their work/”businesses” distinct and “relevant” (if I can use that term) in today’s world. That said, here a few thoughts I developed for friends on Etsy that I would like to share with you as well:

"Classic Series" Coffee Grinder; cocobolo, french-polish, commercial mechanism, lathe-turned; 13 x 5 inches (33 x 12cm)
- First: Focus on delivering sterling service to your patrons! Notice I said “patrons” not “customers.” Those who buy from you are the most important people in the world next to your family. (Hey, they’re the ones who put their money on the line for your work, which pays the bills!) View them as such, treat them as such and they will reward you with their patronage.
(Another thing: when patrons have a complaint/comment about your work, be gracious. Remember: one ‘awe shucks’ is worth a hundred ‘attaboys/attagirls’ (“The customer is always right” – Marshall Field; “even when s/he’s wrong” – Brad.)
- Second, write – and stick to – a business plan (there are plenty of resources on the web to help you, if you – like many – aren’t sure how to write one.)
- Third, as part of your business plan, look at all reasonable venues for selling your work: art/craft shows (juried, high-end shows are usually best – just look carefully at what’s being sold, show history, etc. before entering) and art galleries (again tough, but very profitable, when you find the right ones) in addition to online sales. Just recognize that online selling (Etsy, eBay, et al.) has particular challenges. By that I mean: (a) your photos and descriptions have to sell work work. That’s a very different – and much harder to make – proposition than having (say) a booth at an art/craft show where patrons can see and touch before deciding to buy. (b) Establishing your credibility as a serious artist/artisan is essential. Your patrons need to view everything about your shop as “quality.” That means not only your photos and descriptions, but your shop layout, banner, policies, pricing, reviews, everything(!) must quietly, but firmly say, “I’m a pro – and I’m here to stay.” There are numerous resources to help you with that as well.
-3a: According to Invespblog, 80% of online sales occur outside the U.S. – word to the wise: consider paying special attention to potential international patrons – show dimensions in metric as well as English units, set shipping options accordingly, etc.
-Fourth, get a shop critique from an expert. You will probably have to pay a nominal amount – and some of what your hear might tough to swallow; but pay attention and take the expert’s advice. You’ll be glad you did.
-Fifth, always, always, always strive for improvement. (They don’t need to be “big” improvements – small, (even tiny) incremental improvements are often best.) (a) Set targets to increase both the quality and quantity of your work. Try – for example – to increase your production by (say) 15% over last year. (Counterproductive, you might say; but the evidence from every professional artist/artisan I know suggests that the more original work you produce, the better – and faster – you become). (b) Work to improve your product descriptions to make your work more attractive to potential patrons; (c) similarly, look for ways to improve your product photos. In short: NEVER be satisfied with where you are. ALWAYS look for little ways to improve!
-Sixth, to point 5: become an expert in your craft. The best way I know is to teach it. Community colleges, craft stores and craft shows are always looking for people to demonstrate, hold workshops, etc. to show people how you produce your amazing work! Compile a portfolio of your work, research and make a list of all likely places where you might demonstrate and go visit each one IN PERSON. Never, ever call in advance or follow “submission guidelines” (EXCEPT when applying to juried art shows! In those cases, not following the rules WILL get you disqualified!) Otherwise, “rules” are simply ways curators, store owners, et al. use to keep “vendors/salespeople” away. When a college, store, or gallery is interested in your work, those “rules” go out the window. Instead, go in the door, go up to the first employee you see (receptionist or whomever), hand them your portfolio (I guarantee they’ll take it!) and ask for two minutes to show it to them. Expect that 4 out of 5 will say “no” – but that’s OK. Thank them (graciously) for their time and go on to the next place.
-Seventh – join a like-minded group of artists/artisans and go to their meetings. Here in PA we are fortunate to have the Pennsylvania Guild of Craftsmen, an incredible group, by the way, but there are others out there. Find one in your area and become active. The idea is to share experiences, techniques, etc. Personal interaction is wonderful “therapy.”
-Finally, be patient – but work like heck while you’re patient. As was remarked above: it takes 3 – 5 years (on average) for a business to turn a steady profit – but that happens ONLY if you work at it. I spend 70 – 80 hours a week working on my business – far more than I ever spent working in private industry. But I love – indeed I am passionate about – what I do.
I hope you are too.
-Brad

18th Century-style Candlesticks; English Walnut, Black Walnut, French-Polish, Lathe-turned; 10 x 4 inches (25 x 10cm)



